|Dimensions||37 × 83 × 36 in|
|Dimensions||37 × 83 × 36 in|
The eDesign Tribe Team places the highest priority on design and quality. Though our items are inspected prior to shipment, damages may happen. We ask you to please inspect your pieces upon receipt and notify us of any damage within 48 hours; our team will promptly work on a replacement. If you have questions about shipping, delivery or returns, please see our Shipping & Returns page for our full return policy, email us at firstname.lastname@example.org.
DELIVERY + EXCHANGES + RETURNS
We require a payment of 100% to begin production. Receipt of payment serves as agreement to specifications on this invoice; please verify all information is correct.
Custom orders cannot be canceled. Once an order is in production, it may not be canceled. Any change to an order once it is in production, is subject to a change fee.
We offer a lifetime warranty on the frame and springs to the original purchaser. Excessive wear or abuse and acts of God (i.e. fire, moving, damage, mildew, water damage, etc.) will not be covered by our warranty. If those components do not perform as expected under “normal conditions,” these items will be repaired or replaced at No Charge, once our staff has determined “liability.” This service policy extends solely to the original purchaser.
Dimensions on our products are approximate due to the hand craftsmanship of each item. Actual dimensions could vary one to two inches. If exact dimensions are required, please indicate that on your order. Custom orders are non-returnable. Please refer to the Measuring Guide to help ensure correct sizing. PRODUCTS CANNOT BE RETURNED OR EXCHANGED IF THEY DO NOT FIT.
On average, shipping takes approximately 10 days from when your item leaves the vendor. Your location in relationship to North Carolina may impact this. West Coast deliveries might be a few days longer and East Coast deliveries a few days less. Any delivery occurring during a holiday will take longer. The week of July 4th and the week between Christmas and New Years are industry holidays and will impact deliveries. SHIPPING TO CONTIGUOUS UNITED STATES ONLY
The delivery team will bring the order inside your residence to the room of choice [includes carrying the product up to two (2) flights of stairs]. They will unpack the product(s) and remove the packaging. They will also assemble and setup our upholstered beds.
DO NOT accept any merchandise that has damaged packaging unless it is opened and inspected upon delivery and deemed in good condition. Should merchandise be delivered damaged, client should email dealer a picture of the damaged merchandise and any other applicable information. DO NOT SIGN FOR AND ACCEPT DAMAGED MERCHANDISE.
Returns or Repairs
Approval for any repair or return must be received in advance, simply email your dealer and they will work with Kristin Drohan Collection. CUSTOM ORDERS ARE NON-RETURNABLE.
The Kristin Drohan Collection does not guarantee and will not assume responsibility for colorfastness or the wearing qualities of any fabric. Any adjustment made, will depend on the fabric manufacturer’s willingness to stand behind their product. We cannot be responsible for color variations beyond a reasonable commercial match. The Kristin Drohan Collection will not be responsible for fabric that has been treated with a stain-repellent finished by the customer. The Kristin Drohan Collection works with the finest fabric mills. When selecting textiles for our upholstery line, we only purchase fabrics that pass stringent industry standards. Oftentimes fabrics have inherent characteristics that are part of their uniqueness, such as color variation, slubs, or natural fiber contents. Most woven fabrics will show wear due to friction from use. In addition, we cannot control the wear our furniture will receive in the home.
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